Whittle Family, Jaz Mirabel Beach
£15,850 compensation victory for family struck by salmonella in Egypt
The specialist solicitors have helped a Rochdale family receive over £15,000 in compensation after they suffered food poisoning at the Jaz Mirabel Beach in Egypt.
Delighted client Sarah Whittle and her daughter, Amy, met with solicitor Sue Robinson at our offices.
The Whittle family had travelled to Egypt for a relaxing break in the sun but their stay was soon ruined after they suffered symptoms of salmonella food poisoning.
After returning home, the family turned to HolidayIllnessClaims for help to receive compensation. Experienced solicitor Sue Robinson was able to help the family receive £15,850 in a no win no fee claim from their tour operator Thomson (now TUI).
If your holiday has been ruined by an outbreak of salmonella, you can find out if you can make a claim by calling our experts on 0800 01 54321.
Salmonella outbreak ruin holidays at the Jaz Mirabel Beach
Sarah Whittle had jetted off to sunny Sharm el Sheikh with her husband and daughter in summer 2014 looking forward to making the most of the five star facilities on offer at Jaz Mirabel Beach.
Unfortunately, within hours of their arrival, the Rochdale holidaymakers soon discovered that five-star the hotel was not.
Speaking to Holiday Illness Claims, mother Sarah details numerous hygiene failings at the resort and expresses disbelief that food was frequently served at unsafe cold or lukewarm temperatures.
Her husband agrees that food safety left a lot to be desired, stating that bread, salad, cheese and meat were always left uncovered and open to contamination by flies.
Then, a mere three days into their family getaway, he was stricken by crippling stomach cramps, diarrhoea, vomiting and nausea.
Despite reporting his illness to several members of hotel staff, the father states that his concerns were met with disregard. Staff just said it was sunstroke and sent me away, telling me to drink plenty, he explains.
However, the hotels account of the situation was soon proved erroneous as more holidaymakers, including Sarah and Amy, began to experience the same agonising illness symptoms. News of the illness outbreak even made it into the UK press at the time.
The family claim that medication obtained in the resort did nothing to ease their symptoms and they remained severely unwell on their return home, contacting their local accident and emergency department once back in the UK.
It was here that hospital tests revealed that the bacterium salmonella was the cause of their suffering. However, this news was little comfort to the trio as their recovery from holiday illness was to prove slow.
Mother Sarah continued to suffer from repeat illness symptoms for a month. Unfortunately, both her husband and daughter are still battling lasting complications after developing food intolerances and post-infectious irritable bowel syndrome respectively.
£15,850 settlement success
Following their ruined Egyptian holiday, the Whittles decided to take legal action, appointing travel law expert Sue Robinson at Holiday Illness Claims on a no win no fee basis.
With Sues help, the family successfully received £15,850 in a settlement with tour operator Thomson.
Commenting on the case, Sue said: I am so pleased that I was able to help the Whittles claim the compensation they deserved.
Food poisoning is one of the most common causes of holiday illness and we are regularly contacted by holidaymakers who have suffered from illness symptoms such as diarrhoea, vomiting and stomach cramps during hard-earned trips abroad.
At Holiday Illness Claims our helpline remains open to anyone who been unfortunate enough to suffer from such symptoms on a package holiday within the last three years. Our friendly, knowledgeable staff are on hand to advise you on the merits of your case and answer any questions you may have.
Sarah added: We would not hesitate to recommend Holiday Illness Claims; Sue was always on hand to answer questions we had and kept us up to date on all developments.
Dont delay start your no win no fee claim today
With over 50 years combined experience in travel law and an unrivalled claim success rate, Holiday Illness Claims have the expertise and background knowledge to help you pursue a risk-free and hassle free holiday illness compensation claim.
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