Westwell family, Loutanis Hotel

£3,850 settlement success for family of three struck by gastric illness in Greece

The specialist claims solicitors at Holiday Illness Claims have helped a family of three successfully receive £3,850 in compensation after gastric illness plagued their Greek holiday.

westwell pic

Gastric illness

The Westwell family jetted off to Loutanis Hotel, Rhodes, in June 2014 with high hopes for a memorable stay. Unfortunately, within days of their arrival at the 127-room resort, father Daniel (30), mother Nikita (23) and son Charlie (5) were struck by sickness and diarrhoea.

As their illness symptoms progressed, the sickness stricken trio cancelled planned excursions and sought medical advice from a local pharmacy, obtaining painkillers and anti-sickness medication.

Speaking to the legal experts at Holiday Illness Claims, father Daniel is certain that his family’s suffering was the result of lapses in hygiene standards at Loutanis Hotel and claims to have witnessed the following:

  • Food selection was of a “poor” quality
  • Cutlery and crockery appeared unclean and chipped
  • Food was uncovered
  • Food was served occasionally undercooked or not at the correct temperature
  • New buffet supplies were added to the existing selection
  • Buffet food was left for prolonged periods at room temperature

With their family holiday ruined, the Westwell’s returned home deflated but determined to pursue a claim for gastric illness in Greece.

£3,850 compensation triumph

Anne Thomson, head of travel law at Holiday Illness Claims was the Westwell’s first port of call.

Anne handled the family’s claims on a no win no fee basis and negotiated a total settlement of £3,850.

Commenting on the case, Anne said: “I am so pleased that I was able to help the Westwell family claim the compensation they deserve.

“Illness has no place within a package holiday and I would always advise anyone who is unfortunate enough to fall sick on holiday to report their symptoms to their tour operator and seek medical advice.

“Documenting any hygiene failings and exchanging contact details with other afflicted guests can also be beneficial, should you wish to make a claim for compensation on your return.

“Here, at Holiday Illness Claims, our dedicated holiday helpline remains open on 0800 01 54321, offering expert legal advice and guidance to anyone who has fallen foul of hygiene standards on a package holiday within the last three years.”

Daniel added, “I am delighted with this result.”

Help is at hand from Holiday Illness Claims

With over 50 years’ experience in travel law and an unrivalled claim success rate, it’s easy to see why holidaymakers from across the UK have already made Holiday Illness Claims their first choice for legal representation.

To discuss your case with our experts, call 0800 01 54321 now.

Alternatively, complete the quick online contact form and a claims specialist will be in touch within 24 hours.

Complete our 60 second form