Sue Hilton, Flamingo Beach Resort

£3,200 compensation after Flamingo Beach Resort holiday nightmare

A British family has recently obtained more than £3,000 compensation after an outbreak of illness ruined their holiday in Lanzarote.

Sue Hilton’s week long late winter getaway was ruined by sickness as members of her family were struck by symptoms of severe stomach cramps, diarrhoea and vomiting.

After initially only receiving an offer of vouchers towards another holiday from their tour operator First Choice, Mrs Hilton contacted the experts at HolidayIllnessClaims and was able to receive £3,200 in compensation on a no win no fee basis.

If your First Choice holiday has been ruined by illness, find out if you could be entitled to receive compensation for your ruined holiday by calling HolidayIllnessClaims on 0800 01 54321.

What happened at the Flamingo Beach resort in Spain?

Sue Hilton had travelled to the Flamingo Beach Resort for a relaxing family getaway with her mother and 2 children in February 2014.

However arrival at the Flamingo Beach Resort, they quickly became aware of numerous hygiene problems. Much of the food appeared to be undercooked or lukewarm and was often left completely uncovered. In many areas, flies were seen landing on the uncovered food.

After just four days, Sue Hiltons 13 year old daughter fell ill with symptoms including severe stomach cramps, vomiting, and diarrhoea. Days later, Sue Hilton began experiencing similar symptoms herself.

The family had spoken to numerous other guests at the hotel who had spent much of their holiday suffering from symptoms of illness.

After returning home, Miss Hilton contacted her tour operator First Choice, in order to raise a complaint. After initially being offered vouchers towards another holiday, Miss Hilton decided to contact our holiday illness claims team.

Sue Hilton commented:

We were really looking forward to a relaxing family holiday but that was ruined by the conditions within the hotel.

The food at the hotel was truly terrible and was never served at the right temperatures.

Id like to thank Anne and all the team at HolidayIllnessClaims for their help and we are really pleased to have the claim settled.

Comments on the case from our Head of Travel Law

It is really pleasing to see Miss Hilton and her family obtain compensation.

When food and hygiene standards within hotels are poor, there is a risk of holidaymakers contracting serious illness.

It is vital that all hotels ensure that high hygiene standards are maintained in order to prevent such outbreaks of illness.

Anne Thomson
Head of Travel Law at HolidayIllnessClaims

Was your First Choice holiday ruined by sickness?

Our holiday illness claims team understands just how distressing a holiday illness can be. That is why we are on hand to help you claim for holiday sickness compensation.

Under the Package Travel Regulations 1992, you tour operator is responsible for any illness you have suffered caused by poor food or hygiene standards in a package holiday hotel they promote. This means that if you suffer an illness which lasts for more than 7 days, you could be entitled to bring a claim against your tour operator right here in the UK.

Our dedicated holiday claims team has already helped holidaymakers throughout the UK whose holidays have been ruined by illness obtain the compensation they deserve from tour operators including First Choice, TUI (formerly Thomson Holidays) and Thomas Cook.

To find out if you could be entitled to make a no win no fee claim, call us on 0800 01 54321.

Or, if you don’t have time to talk to us right now, you can arrange a call back with one of our experts by completing our online holiday illness claim form.

Complete our 60 second form