Royal Albatross Moderna, Sharm El Sheikh

£7,500 compensation after severe gastroenteritis ruins wedding anniversary

A holidaymaker from Warwickshire has successfully claimed £7,500 in holiday illness compensation after gastroenteritis ruined his wedding anniversary celebrations in Sharm El Sheikh, Egypt.


Our clients had stayed at Thomas Cook’s Royal Albatross Moderna in Egypt when they began to suffer severe symptoms of gastroenteritis.

With the help of the specialist solicitors at HolidayIllnessClaims, our clients was able to receive compensation from his tour operator Thomas Cook on a no win no fee basis.

If you’d like to talk to one of our dedicated solicitors about how we can help you receive the maximum compensation you deserve, call us now on 0800 01 54321.

Outbreaks of sickenss plague the Royal Albratross Moderna

Our client and his wife stayed at Thomas Cooks Royal Albatross Moderna resort in June 2013 and looked forward to 9 nights of all inclusive luxury to celebrate their seventh wedding anniversary.

The Warwickshire couple were no stranger to the luxury resorts of Sharm El Sheikh however soon after their arrival they noted that hygiene standards were much poorer than their previous stays.

It soon became clear to our client that food served at the resorts all-inclusive buffet included leftover food items which were recycled for the next days service.

Things took a further turn for the worst on day 5 of the couples stay when our client began suffering symptoms of severe gastroenteritis, including crippling abdominal cramps and sickness.

Within hours of his initial symptoms, our client found himself bedridden and confined to his room with profuse diarrhoea, a condition which continued to plague our clients long term health.

A course of antibiotics provided by the on-site pharmacy provided our client with a little short term respite however it was not to last and his most severe gastric symptoms were to follow on as he returned home.

In the days following the couples ill-fated stay, our client endured almost 200 bouts of diarrhoea and reported to experts at Holiday Illness Claims that his recovery still remains slow.

With the help of Anne Thomson, Head of Travel Law at Holiday Illness Claims, our client from Warwickshire has now secured £7,500 in holiday illness compensation from Thomas Cook.

Comments on the case from our Head of Travel Law

Falling ill whilst on holiday is never a pleasant experience. However, to ruin a couples treasured wedding anniversary and impact an individuals long term health is simply unacceptable.

Myself and the team are therefore very pleased to have helped our client recover compensation and help bring a close to what has been a distressing ordeal for both our client and his wife.

Anne Thomson
Head of Travel Law at HolidayIllnessClaims

Our client added:

My wife and I have been very happy with the personal and professional service we have received from Holiday Illness Claims. Thanks again Anne, youre one in a million!

Has your holiday been ruined by illness at Royal Albatross Moderna?

If you have fallen ill on a package holiday at Royal Albatross Moderna within the last three years, our dedicated team of holiday illness solicitors could help you make a no win no fee claim for holiday illness compensation.

Our specialist solicitors have a wealth of experience helping holidaymakers receive the compensation they deserve from tour operators including Thomas Cook, TUI (formerly Thomson Holidays), First Choice, British Airways and more. You can find out more about how you can receive compensation from your tour operator after a holiday illness here.

To find out what your claim may be worth, call today on 0800 01 54321.

Or, if you’d prefer to arrange a call back with a member of our team, simply complete our online holiday illness enquiry from here.

Complete our 60 second form