Mrs Hipkiss, Thomson Dream cruise

Holidaymaker struck by bacterial infection on board Thomson Dream ship secures £2,400 in compensation

Thanks to the HIC cruise ship claims specialists, a holidaymaker has received thousands in a successful no win no fee claim.

3 cruise liners with the most outbreaks of illness

HIC client Mrs Hipkiss, fell ill with illness symptoms including sickness, diarrhoea and vomiting days into week long Mediterranean cruise on board the Thomson Dream in August 2015.

Taken by wheelchair to the ship’s medical bay, Mrs Hipkiss was given a breath test where she tested positive for helicobacter pylori, a bacterium.

Despite being placed onto a course of medicines to eradicate the infection, Mrs Hipkiss was to remain unwell for the rest of her cruise ship holiday, spending much of her time confined to her cabin.

Once back on UK land, the stricken passenger contacted her own GP as she continued to experience repeat illness symptoms and prescribed yet further treatment.

Mrs Hipkiss firmly believes that her cruise ship illness was the result of breakdowns in hygiene practices on board the Thomson Dream. Speaking to the HIC travel law specialists, Mrs Hipkiss draws particular attention to food handling practices, commenting that hot food was frequently served at lukewarm temperatures.

How HIC helped Mrs Hipkiss receive the compensation she deserved

Acting on a no win no fee basis, the HIC cruise ship sickness experts were able to secure a compensation pay out of £2,400 for Mrs Hipkiss, despite tour operator Thomson denying liability.

Commenting on the case, Solicitor and Litigation Manager Lucy Johnson said: “I am delighted that we were able to help Mrs Hipkiss.

“Cruise ship passengers should expect nothing but the highest standards of health and hygiene; if illness occurs owing to a breakdown in standards then a claim for compensation could be made from right here in the UK.

“In order to make your case as strong as possible, I would always advise that you report your illness, seek medical attention and document any hygiene failings. For further details on the claims process, click here.”

Did illness sink your cruise ship holiday dreams?

If, like Mrs Hipkiss, your cruise ship break was ruined by an outbreak of illness, you too could eligible to make a hassle free, no win no fee cruise ship sickness claim with HIC.

As long as your cruise was booked as a package with a tour operator and was within the last three years, HIC want to hear from you.

Call 0800 01 54321 to discuss your case with Lucy, or any member of our cruise ship claims team.

Or, if you’d rather that we call you, fill in a few details on our online contact form and we’ll do the rest.

Complete our 60 second form