Michael Williams, ClubHotel RIU Bambu
£2,135 compensation victory for salmonella stricken holidaymaker in the Dominican Republic
A West Midlands holidaymaker has successfully received £2,135 in compensation following a salmonella stricken stay at the five-star ClubHotel RIU Bambu in the Dominican Republic.
Birmingham man Michael Williams reached out to industry experts Holiday Illness Claims for specialist legal advice after excruciating stomach cramps and diarrhoea ruined his much-anticipated April 2015 Caribbean getaway and led to an extended period of recovery.
Salmonella food poisoning
Michaels two-week sunshine stay came to an abrupt halt just three days before he was due to fly home as the debilitating illness symptoms of salmonella food poisoning took hold.
Although the engineer treated his symptoms with over the counter medicines, they were to prove of little effect. Michael remained severely unwell for the remainder of his ruined Dominican Republic holiday and endured a particularly unpleasant and stressful flight home.
Once back in the UK, Michaels suffering was far from over. Unable to return to work due to the persistence of the illness symptoms, Michael consulted with his GP where he tested positive for salmonellosis.
This knowledge brought little comfort however as the Birmingham man continued to be plagued by repeat bouts of illness for weeks, missing out on special occasions with friends and family, including the arrival of his new grandson.
Speaking to the experts at Holiday Illness Claims, Michael is certain that poor hygiene at ClubHotel RIU Bambu was the cause of his extended suffering and he lists his complaints as follows:
- Food was served undercooked and lukewarm
- Food appeared to be reheated
- Plates were dirty and chipped
- Birds were seen around uncovered food with no effort made to keep them away from the food
- very fouls smells emanating from the pool bar area
- Pools were visibly murky
- Pool and beach areas were littered with dirty plates and cups
In a particularly alarming comment, Michael claims that cups would be left by bins and only collected on alternate days â?¦ despite being thick with flies and sand, the cups would then be put in bin bags and taken away to reuse.
£2,135 settlement success
Despite writing to tour operator Thomson on his return and detailing his illness and hygiene concerns, Michael expresses great frustration that the only response he received was an email which promised nothing.
Fortunately, Michael was undeterred and his complaints were hard to ignore once Sue Robinson of Holiday Illness Claims was instructed to handle his case.
Acting on a no win no fee basis, Sue was able to negotiate a settlement of £2,135 with tour operator Thomson.
Commenting on the case, Sue said: I am delighted that I was able to help Mr Williams.
All too often at Holiday Illness Claims we hear from frustrated holidaymakers who have attempted to negotiate directly with their tour operator following illness abroad. In our experience, tour operators often undervalue claims and if holidaymakers receive a resolution at all, compensation usually takes the form of travel vouchers or small monetary amounts. Accepting such offers could leave you severely undercompensated for the illness you suffered.
At Holiday Illness Claims our dedicated holiday helpline remains open, offering help and support to anyone who been unfortunate enough to fall ill in a package holiday within the last three years. Our claims experts can advise you on the merits of your case and answer any questions you may have regarding the no win no fee claims process.
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With over 50 years experience in travel law and an unrivalled claim success rate, Holiday Illness Claims have the expertise and background knowledge to ensure that you are receive the compensation you deserve.
To see how we can help you, call 0800 01 54321 now and make Holiday Illness Claims your first choice for legal representation.
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