Henson family, Hotel Marina Skorpios

£4,400 triumph over the tour operator for family struck by sickness in Spain

An Essex family have successfully received £4,400 in damages following a sickness stricken stay at Hotel Marina Skorpios in Majorca.

The Henson family turned to industry experts Holiday Illness Claims for specialist legal advice after three family members were plagued by nausea, sickness and stomach cramps during their 2-week all-inclusive stay.

Gastric illness

Ill-fated parents Graeme and Victoria were struck by debilitating illness symptoms within days of their arrival at the three-star resort.

Things soon went from bad to worse for the Essex family as 10-year-old son Daniel followed in his parents footsteps a mere 48 hours later.

Remarkably, all three stricken holidaymakers remained unwell and suffered from acute exhaustion for the rest of their ruined Spanish getaway.

Speaking to the legal experts at Holiday Illness Claims, father Graeme is in no doubt that hygiene failings at Hotel Marina Skorpios were responsible for his familys illness ordeal. He lists his complaints as follows:

  • Food was recycled from one meal to the next
  • Pool bar area was absolutely filthy
  • Swimming pool was not cleaned regularly

Graeme adds that the food in the hotel was terrible â?¦ Pool bar area was disgusting. By far the worst I have ever experienced on any holiday I have been on.

My wife on several occasions asked for the tables to be cleaned so she could sit down and on each occasion, was handed a dirty cloth from behind the bar so she could clean it herself.

He also remains angered by the hotels apparent disregard for safety standards, noting that the unusually salty swimming pool was often left without a lifeguard.

We absolutely hated our holiday; we dont believe the hotel was the safe family environment we expected it to be, he elaborates.

£4,400 compensation victory

Once back in the UK, Graeme resolved to pursue a claim for holiday illness in Spain, appointing experienced solicitor Sue Robinson of Holiday Illness Claims.

Sue handled all three claims on a no win no fee basis and secured a total compensation pay out of £4,400 from tour operator Thomas Cook.

Commenting on the case Sue said: It was my pleasure to assist the Henson family.

Unfortunately, Spain is proving to be something of a holiday horror hotspot and we regularly hear from families, who like the Hensons, have fallen foul of hygiene standards during their all-inclusive Spanish stays.

At Holiday Illness Claims our dedicated helpline remains open, offering advice and guidance to anyone who has suffered from illness on a package holiday within the last three years. Our experienced claims experts can advise you of the merits of your case and answer any questions you may have regarding the no win no fee process.

Make Holiday Illness Claims your first choice

With over 50 years experience and travel law and an unrivalled claim success rate, Holiday Illness Claims have the expertise and knowledge to ensure that you receive the compensation you deserve following illness abroad. All on a no win no fee basis.

To see how we can help you, call 0800 01 54321 now and make Holiday Illness Claims your first choice for legal representation.

Or, if you would prefer a call-back, simply complete the online contact form and an experienced holiday illness lawyer will be in touch as soon as possible.

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