Dianne Blakeway, Gran Caribe Real Resort & Spa

£12,300 awarded to family after sickness and fall in Cancun

The legal experts at HolidayIllnessClaims have helped a family from Cheshire receive over £12,000 in compensation after Cancun holiday was ruined by illness and a holiday accident.

The family had travelled to celebrate a wedding at the Gran Caribe Real Resort & Spa in Cancun, Mexico. However, celebrations were brought to halt when gastric illness spread throughout the hotel.

After returning home, the family contacted the holiday illness solicitors at HolidayIllnessClaims and were able to receive £12,300 in a no win no fee claim against their tour operator Thomas Cook.

If your Thomas Cook holiday has been ruined by illness or a holiday accident in the past 3 years, you could be entitled to make a claim.

To find out how our experts can help you, call us today on 0800 01 54321.

Holiday illness and accident ruins Mexican holiday

The Blakeway family had travelled to the Gran Caribe Real Resort & Spa in Mexico to celebrate the wedding of a family friend. However, just days into the holiday the family of four began to experience symptoms of diarrhoea, nausea and stomach cramps.

Sadly, the family was further distrupted when Dianne Blakeway fell heavily on her back  after slipping whilst making her way into the restaurant. The holiday accident left Mrs Blakeway suffering a soft tissue injury causing severe pain and discomfort.

Initially, liability had been denied by Thomas Cook.  However, after court proceedings were issued, the solicitor assisting Mrs Blakeway with her claim negotiated a settlement of £6,500 with the tour operator.

Mrs Blakeway commented on the conditions at Gran Caribe Real Resort & Spa:

After the outbreak, the Resort closed the restaurant for two days, whilst men in white suits were seen disinfecting corridors and rooms.

Glasses were no longer being used for drinks and were replaced with plastic cups.

I am thrilled with the outcome of the claim. I cant thank Anne and Tracy enough for their hard work and for keeping us up to date with the progress of the claim.

Comments from our Head of Travel Law

I am pleased we were able to reach a settlement for Mrs Blakeway after the problems she encountered during her holiday.

It is very unfortunate to suffer both personal injury and illness whilst on holiday.

Im delighted we were able to help the Blakeways and her family after the problems she encountered during her holiday.”

Was your Thomas Cook holiday ruined by an illness or accident?

Whether your package holiday was ruined by an illness or holiday accident, the specialist solicitors at HolidayIllnessClaims can help you make a claim for the holiday compensation that you deserve.

Our experienced team has already helped hundreds of holidaymakers receive compensation in successful no win no fee claims against tour operators including Thomas Cook, TUI (formerly Thomson Holidays) and First Choice.

As long as your holiday was booked as part of a package in the last 3 years and you endured suffering of more than 7 days, you could be entitled to bring a claim against your tour operator on a no win no fee basis.

To find out how our specialist solicitors can help you receive the compensation you deserve, call us now on 0800 01 54321

Or, if you’d prefer to arrange a call back with one of our specialist solicitors, you can simply complete our online holiday illness enquiry form here.

In the press

Mail Online – Family win £12,300 settlement from Thomas Cook after Cancun holiday

Runcorn and Widnes World – Widnes family awarded £12,300 compensation after gastric illness and fall

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