Grange family, Sea Garden Resort

£6,240 compensation victory for familys Egyptian holiday hell

Thanks to the legal experts at Holiday Illness Claims, a family from Reading have successfully recovered £6,240 in a settlement with tour operator EasyJet after gastric illness ruined their stay at the four-star Sea Garden Resort, Egypt.


Carys and Simon Grange jetted off to Sharm el Sheikh in late October 2014 with their two boys Samuel and Benjamin, hoping to enjoy a fun-filled family holiday at the magnificent Sea Garden Resort.

Unfortunately, the Grange family were left feeling anything but magnificent as serious gastric illness took hold.

Mother Carys was the first to succumb to illness a mere three days into their 10-day stay. Speaking to the experts at Holiday Illness Claims, Carys vividly recalls being struck by agonising stomach cramps followed by sickness and diarrhoea that was to last for the remainder of the holiday.

Father Simon was next to suffer, followed by sons Samuel and Benjamin in quick succession. The family was to suffer so severely from illness symptoms that each member required medical attention at the resort.

Carys is clear that poor hygiene on behalf of the Sea Garden Resort was the cause of her familys suffering. She states that the food was seriously below standard: it was often served lukewarm and it became obvious that they reused leftover food from one meal to the next.

Flies were allowed to swarm over the reheated foods and there was even a cat roaming the bar and a la carte restaurant area, Carys continues.

At the close of their ruined holiday, the Grange family returned home exhausted with parents Carys and Simon continuing to suffer from repeat illness symptoms. Astoundingly, the stricken couple were to continue to experience repeat outbreaks of illness for almost 4 months, only returning to their pre-holiday state of health in mid-January 2015.

Settlement success

The Grange family turned to industry leaders Holiday Illness Claims for compensation advice following their sickness stricken Sharm el Sheikh holiday.

Anne Thomson, head of travel law at Holiday Illness Claims, handled the familys case on a no win, no fee basis and successfully recovered £6,240 in a settlement with tour operator EasyJet.

Commenting upon the case Anne said: I am glad that I was able to help the Grange family receive the compensation they deserved after gastric illness ruined their holiday at the Sea Garden Resort, Sharm el Sheikh.

At Holiday Illness Claims we continue to hear from holidaymakers struck by illness in resorts throughout Egypt. I strongly urge anyone who has fallen ill on a package holiday within the last three years to contact Holiday Illness Claims immediately for expert legal advice and support. We are only a phone call or a click away.

Carys added: I am extremely grateful to everyone at Holiday Illness Claims. It feels fantastic to finally have a positive result after such an awful holiday experience.

Contact the Egypt claims experts

Our specialist solicitors have over 50 years experience in travel law and an unrivalled claim success rate to provide you with the best legal representation.

To date, Holiday Illness Claims have helped British holidaymakers receive over £1 million in total compensation following illness in Egypt.

Call 0800 01 54321 now and speak to the experts.

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