Turner Family, Holiday Village Red Sea

£10,950 compensation pay out for sickness stricken Holiday Village Red Sea family

A Liverpool family of 4 have successfully received over £10,000 in damages following sickness on holiday in Egypt.

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The Turners turned to the legal experts at HolidayIllnessClaims after illness symptoms including diarrhoea, sickness and stomach cramps left their eagerly anticipated stay at the Holiday Village Red Sea, Sharm el Sheikh in ruins.

Gastric illness in Egypt

Speaking to the specialist team at HIC, mother Amanda Turner vividly recalls how one by one, she, her husband Neil and their two boys Bobby and Alfie, were struck by sickness just days into their May 2015 stay at the four-star resort.

The severity of their sickness was such that the family state they were unable to take part in the activities provided, ruining their plans for a fun-filled family break.

Mother Amanda is certain that poor hygiene standards at the Holiday Village Red Sea were the root cause of her family’s suffering. She claims to have witnessed numerous hygiene failing during their stay, including:

  • Both cutlery and crockery did not appear to be clean
  • New supplies of buffet foods would be added to the existing selection
  • Food was left for prolonged periods of time
  • Birds and flies were seen in and around dining areas and food
  • There were smells emanating from the swimming pool

How HIC won this case

Upon their return to the UK, the Turners instructed experienced holiday village claims solicitor, Tracy Stansfield of HolidayIllnessClaims on a no win no fee basis.

Tracy successfully negotiated a total compensation pay-out of £10,950 from tour operator Thomson.

Commenting on the case, Tracy said: “It is so rewarding to have been able to help the Turners.

“Unfortunately, Egypt remains a holiday illness hotspot and here at HIC, we regularly hear from British holidaymakers who have fallen foul of hygiene standards whilst abroad.

“I would always advise anyone who is unfortunate enough to fall ill on a package holiday to report their illness to their tour operator and seek medical advice. Documenting any hygiene failings can also prove useful, should you wish to make a claim for compensation on your return.”

Could HIC help you receive thousands?

As long as your ruined stay was within the last three years and was booked as a package, you too could be eligible to thousands in compensation. No win no fee.

To discuss your case with Tracy, or any one of our dedicated claims team, call the HIC helpline on 0800 01 54321.

Alternatively, you may wish to request a call back by completing a few short questions online.

Praise for HIC

Commenting on the claims process, the Turners said: “Thanks for your speedy responses Tracy.”

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