Holidaymakers say the Pine Bay Holiday Resort is the worst hotel ever

We have recently read reviews on TripAdvisor of guests at the Pine Bay Holiday Resort falling ill.

The Pine Bay Holiday Resort is a 4 star all inclusive hotel promoted by Thomas Cook. The hotel is situated in Kusadasi and enjoys a beachfront location. The property features a swimming pool and on site waterpark, three restaurants, six bars and water sports.

Holidaymakers have commented on the cleanliness of the hotel stating the glasses used were not washed properly and re-used.

People have also commented on the food hygiene at this hotel saying there were flies and wasps landing on uncovered food. Guests at the hotel are under the impression that this is a major contributor to their illnesses – due to the hygiene in the hotel my husband and I were both ill.

Many holidaymakers who have complained of falling ill are still suffering from severe tummy troubles and diarrhoea. One family said I did not expect to be ill with diarrhoea on holiday for 7 days!

A couple who stayed at the Pine Bay Holiday Resort also commented my husband and I have been ill for 9 days, everyone else is talking about the dreaded bug.

Others have said that many people in the hotel were suffering from the same symptoms and that the Thomas Cook representative had been advised of their illnesses, to which she responded see the doctor to get a drip, there is a virus in the hotel.

Guests are angry at the situation and have said It seems this has been going on for a while, so thank you Thomas Cook for still sending us here!! We should’ve been told and given the choice to change hotel or cancel!

Tracy Stansfield, an experienced holiday claims solicitor, said: It is alarming to read such a large number of reviews referring to illness amongst residents at the Pine Bay Holiday Resort.

It is important that the hotel management and tour operators carry out investigations to ascertain the cause of the illness.

I would urge anyone who has been ill with gastric symptoms at the Pine Bay Holiday Resort in Turkey to contact myself or a member of our expert holiday claims team for advice on how to make a claim for compensation.

Contact our holiday illness claims team today

Our dedicated holiday claims team has over 50 years combined experience within the travel law industry. They are always on hand to offer any advice and guidance that you may need.

For more information on how you can make a successful claim for compensation after suffering a holiday illness abroad, contact us today.

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