Scottish family left too unwell to enjoy Dominican Republic holiday start legal action against tour operator thanks to HIC

Posted October 24th, 2017

HolidayIllnessClaims have recently received instructions from a Scottish family of three who claim to have suffered from gastric illness during their stay at the Thomas Cook promoted Grand Bahia Principe Turquesa in the Dominican Republic.

Falkirk family, the McNees, contacted the HIC Dominican Republic claims specialists after symptoms such as diarrhoea, vomiting and stomach cramps ruined their eagerly anticipated trip.

This was not the family holiday we had planned, Mr McNee comments.

We could not go on trips and our 18-year-old son was on his own for several days as we were too unwell.

Unfortunately, for the McNees, their holiday illness continued on their return home with both Mr and Mrs McNee attending their GP and receiving a diagnosis of gastric illness.

Mr McNee is in little doubt that their illness was caused by breakdowns in hygiene standards at the five-star Caribbean resort.

Speaking to the dedicated HIC team, the Scottish holidaymaker alleges that hot food was served at lukewarm temperatures and did not appear to be rotated. He further adds that both pool and room hygiene were lacking:

I dont believe the swimming pool was cleaned once during our stay, he comments.

The water was not clean and clear and there were smells emanating from the pool as well as debris in it.

The jacuzzi water was also cloudy with a skim visible.

We had to request new pillows as the ones we had smelt of vomit and the air con unit was broken, flooding water into our room.

After writing a formal complaint to their tour operator Thomas Cook, Mr and Mrs McNee contacted HIC for legal advice and resolved to pursue a claim for gastric illness in the Dominican Republic, instructing Litigation Executive, Danielle Burnie on a no win no fee basis.

Commenting on the case, Danielle said: The McNees have raised several points that require immediate and thorough investigation.

Falling ill on holiday can be incredibly distressing with stricken holidaymakers often remaining unwell on their return home, as in the McNees case. For this reason, I would always advise anyone who falls sick abroad to report their illness and seek medical attention. Even if you have returned home, a GP check-up could help to better diagnose your illness and suggest any possible treatment options.

Was your Dominican Republic holiday dashed by illness?

As long as your ruined trip was booked as a package and was within the last three years, you too could be eligible to make a hassle-free, no win no fee claim for sickness in the Dominican Republic.

To speak to Danielle, or any one of our expert claims team, call 0800 01 54321.

Or, you may wish to request a call back by completing our quick online information form.

For further details on what your claim could be worth, why not check out our compensation guidelines.

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