Further illness outbreaks at the Stil Victoria Playa
Another complaint about the Stil Victoria Playa has been reported on TripAdvisor. Holidaymakers have said that there is a BIG PROBLEM at this hotel. The food served has been described as very basic.
One lady said that her daughter had become ill with another bug outbreak. Guests have reported that twenty-two other families have also been affected with illness at this hotel.
Holidaymakers who bought excursions through the Thomson representatives were subsequently unable to participate in them due to falling ill. Guests have commented you wont get a refund, I witnessed this and the reps were very rude when it came to money.
Anne Thomson, head of our holday illness claims team, said: I am becoming really concerned with regard to illness at this hotel as it has, according to the holidaymakers I have spoken to, been rife for several weeks and the situation does not seem to be improving.
It is evident that there is some kind of issue with food and/or hygiene at this hotel. Thomson needs to address the issue of illness at this hotel without any further delay otherwise more family holidays will be ruined.
It is important that holidaymakers contact us upon returning to the UK. We are instructed by many holidaymakers who have suffered illness at this hotel. We are also being told that staff at Thomson are contacting their customers directly and making offers to settle. In the cases we have been involved with, the offers have been far too low.
Contact our holiday illness claims team today
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