Guests report terrible holiday at Sol Cayo Guillermo


We are reading reports on TripAdvisor of holidaymakers reporting sickness and criticising hygiene standards at the Sol Cayo Guillermo in Cuba.

Thomas Cook features Sol Cayo Guillermo as a low-rise complex set directly on the beach. The all-inclusive hotel offers a main buffet restaurant and International á la carte as well as four bars including beach, Cuban, snack and disco bar.

Having just returned from Sol Cayo Guillermo, I would just like to say, what a place says one holiday maker.  I have been to Cayo Guillermo twice before and had a wonderful time but this place is the pits she continued. I would class this as a one star hotel.

One guest observed pot holes around the pool area, high sharp edged steps, cracked floor tiles, low water level in childrens pool, and maintenance ongoing surrounding the pool area where people and children walked barefoot. I am stressed memorising it, be warned he concluded.

Another holiday maker reported food poisoning at the hotel. On the third day of our holiday, my husband and nephew got food poisoning but the doctor advised us it was indigestion. I later became ill and was confined to my room for three days.

When asked for toilet roll, reception advised us to ring when we ran out and they will replace but it look five calls and a search for the hotel cleaner to receive any even the hotel toilets didnt have toilet paper she claimed.

We stayed at Sol Cayo Guillermo for two weeks but I wanted to leave after two days said one guest.

Anne Thomson, Head of Travel Law at Holiday Illness Claims said It is totally unacceptable for guests to contract food poisoning at their holiday hotel.  If food storage, preparation and cooking /hygiene practices are followed correctly, cases of illness should not occur.

I would advise any guests who have been unwell during their holidays at the Sol Cayo Guillermo, to seek advice from their GP when they return home.  I would also recommend that they contact Holiday Illness Claims for advice and guidance as to how to obtain compensation for their illness and their spoilt holiday.

Contact Holiday Illness Claims

Has your holiday been disrupted due to breakdowns in food and hygiene standards at the Sol Cayo Guillermo? If so, contact the legal experts at Holiday Illness Claims today and let us advise you on how to proceed to make a claim.

Our legal professionals have a wealth of background knowledge in the travel industry and over 50 years combined experience in travel law.

Contact the team today by calling us on 0800 01 54321 or complete our online contact form and a member of our dedicated team will be in touch soon.

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