Cancun catastrophe as food poisoning reportedly strikes multiple guests at the Secrets Silversands Riviera Cancun

Our experienced legal team have learned of a potential illness outbreak at the Secrets Silversands Riviera Cancun resort, after discovering multiple online reviews which have been made by recent guests of the five star hotel.

If you have been unfortunate enough to suffer from gastric illness on your package holiday within the last three years, then you may be able to secure thousands of pounds in compensation!

To discover whether or not you are entitled to make a claim, call our experts today on 0800 01 54321.

Or if you would rather arrange for us to contact you at a more suitable time, you can do so by answering a few quick questions and starting your claim online.

Wedding anniversary spoiled by illness outbreak at the Secrets Silversands Riviera Cancun

  • Guests terrified to eat following widespread illness at the resort
  • Children amongst those who fall victim to the outbreak
  • Those affected suffer from distressing symptoms such as sickness and diarrhoea

It has come to the attention of the HIC experts that a number of recent Secrets Silversands Riviera Cancun visitors have unfortunately had their getaways plagued by sickness.

This comes after our travel law team discovered numerous reports on the website TripAdvisor, which suggest that illness has recently been rife at the Virgin Holidays promoted hotel.

In one of these reports, a distressed holidaymaker revealed how the illness issues at the resort ruined their anniversary trip, as they posted:

We learned that several individuals from the resort were getting sick from food poisoning.

“The staff would not tell us what was going on and told our friends that they were just drunk. When in fact they had 4 drinks all day…uh no.

Another lady had her husband so sick that the hotel doctor told them that they had digestive issues and charged $700â?¦ [Then] they were rushed to the hospital and spent 5 days there. That ruined their vacation.

My biggest issue was that there was food poisoning going around and we were terrified to eat. We did not want to ruin our annual vacation for our anniversary. We even took a taxi to Puerto Morelos just to get food in us so that we were not starving for dinner.

In addition to this, other former Secrets Silversands Riviera Cancun guests have also taken to TripAdvisor to voice their concerns over the resorts sickness problems. Another November 2017 visitor of the hotel commented:

My daughter and I vacationed at SSS (Secrets Silversands Riviera Cancun) for 6 days during the middle of November.

This was a first trip to Mexico for her and she absolutely loved it. Me, on the other hand have travelled to Mexico many times and have lots to compare it to.

On our last day my daughter woke up vomiting and was in and out of the bathroom all morning with a sick stomach. Awful timing on a travel day.

I felt so sorry for her feeling so sick. She could not even keep water down. And when she went out on the balcony the stench made her feel worse.

Our experts take

It is massively disheartening to learn that many hard earned holidays have been ruined by sickness at the Secrets Silversands Riviera Cancun, especially as some of these holidays were celebratory occasions.

Some of those who have fallen victim to the outbreak are adamant that the issue is food poisoning, so I should hope that immediate action is taken by both the hotel management and tour operator to look into these claims.

If youve succumbed to illness on a package holiday which lasted for at least a week, then our legal specialists may be able to help you make a claim for compensation. Get in touch with our experts today to discover whether or not you can launch a claim!

Darren Bibby
Litigation Executive at HolidayIllnessClaims

Want to get in touch?

The HIC team have a vast amount of experience in the holiday illness claims industry, so you can be confident of receiving the maximum compensation that you deserve with us by your side.

To contact our dedicated travel law specialists today, simply answer a few quick questions regarding your case now to start your claim online.

Alternatively if you would rather you can also discuss the claims process in further detail with one of our knowledgeable legal team members, you can do just that by calling our holiday illness helpline now on 0800 01 54321.

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