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Take the first step to claiming the compensation you deserve by talking to our experienced solicitors

To find out how Holiday Illness Claims can help you receive the compensation you deserve for your ruined holiday, talk to our experienced solicitors on 0800 01 54321.

Or, simply complete the contact form below and one of our holiday claims experts will call you.


How do I claim for a holiday illness?
If your illness was contracted at your holiday hotel, you may be able to bring a claim against your tour operator here in the UK under the Package Travel Regulations 1992. This means that if your illness was the caused by poor food or hygiene standards, your tour operator may be liable.
Our dedicated holiday claims team can offer you the advice you need and help you make a successful claim for compensation.
What are the costs involved in making a claim?
Our holiday claims experts will offer you a free initial consultation, to establish whether you may be able to make a claim. We work on a no win no fee basis, which means that you can make a claim without incurring any costly legal fees.
We recommend that all of our clients take out After the Event Insurance for your protection. This normally costs around £65.00 and is only payable once your claim is successfully settled. This is the only cost involved in making a claim with us.
Are there any time limits in making a claim?
You will usually have three years in which to make a holiday illness claim. Despite this, we would recommend bringing a claim as soon as possible.
If you are unsure whether you still have the right to make a holiday illness claim, contact our expert holiday claims team today. They can offer you the advice and guidance that you need on all aspects of the claims process.

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  • Darren Bibby helped a holidaymaker secure over £5,000 in a no win no fee food poisoning on holiday settlement.

    Marmaris Palace Hotel, Turkey

  • A cruise ship passenger has received over £2,000 in a successful no win no fee claim.

    Mrs Hipkiss, Thomson Dream cruise

  • Mrs Brothers commented: Anne was very professional, very honest and easy to talk to. She explained everything every step of the way.

    Denise Brothers, Jaz Mirabel Park

  • Holiday accident claim specialist Tracy Stansfield negotiated a £4,000 no win no fee settlement for a Hull holidaymaker knocked unconscious in the Dominican Republic.

    Mary Robinson, Dreams Punta Cana

  • Commenting on the claims process, the Turners said: Thanks for your speedy responses Tracy.

    Turner Family, Holiday Village Red Sea

  • Anne Thomson negotiated a £1,800 pay-out for a Lancashire holidaymaker.

    Adam Durkin, Club Mac Alcudia

  • Keisha added: Thank you Sue!

    Keisha Green, Grand Hotel

  • Mrs Granger said, Anne was lovely and kept me updated throughout the claim.

    Granger Family, Club Playa Blanca

  • Mrs Beswick said of her experiences with Holiday Illness Claims, I am extremely happy with this result.

    Deborah Beswick, Tryp Cayo Coco

  • Travel law expert Sue Robinson successfully negotiated a £8,810 settlement for a family of 7 struck by gastric illness on holiday.

    Davies Family, Liberty Hotels Lykia

  • Travel law expert Anne Robinson negotiated a £3,850 compensation pay-out for a family of three.

    Westwell family, Loutanis Hotel

  • Expert solicitor Sue Robinson helped Diana receive £4,000 in damages.

    Diana, Grand Bahia Principe Akumal

  • Tracy Stansfield negotiated a £2,800 compensation settlement for a London holidaymaker struck by gastric illness.

    Lindsey Robinson, Kervansaray Marmaris Hotel

  • Sue Robinson helped a Cheshire family of 3 receive over £4,000 in damages after falling sick on holiday in Spain.

    Jardin Tropical, Costa Adeje

  • Anne Thomson helped a holidaymaker claim £4,500 after a severe ear infection on holiday in Cyprus.

    Derek Akred, Electra Village Hotel

  • A family of 4 have received £8,740 after insect bites and gastric illness in the Dominican Republic.

    Moulsdale family, Grand Bahia Principe Punta Cana

  • Sue Robinson helped a husband and wife receive over £6,000 after suffering a gastric illness in Egypt.

    Mr and Mrs Dawson, Reef Oasis Blue Bay

  • Tracy Stansfield has helped a family claim £3,800 after falling sick in the Dominican Republic.

    Bickerton family, Grand Bahia Principe Punta Cana

  • Sue Robinson has helped a family of 3 receive £4,400 after they were struck by sickness in Spain.

    Henson family, Hotel Marina Skorpios

  • Sue Robinson helped a holidaymaker receive £2,135 after salmonella in the Dominican Republic.

    Michael Williams, ClubHotel RIU Bambu

  • Sue Robinson helped a holidaymaker receive £3,000 for a Mexican holiday ruined by gastric illness.

    Ellen Wilson, Azul Sensatori

  • Holiday Illness Claims helped the Morrow family receive over £7,500 in damages following a ruined Egyptian getaway.

    Morrow family, Nubian Island Hotel

  • Tracy Stansfield helped a mother and daughter claim £4,100 after an outbreak of gastroenteritis in Spain.

    Emma West, Evenia Olympic Park

  • 13 holidaymakers have been awarded a total pay out of nearly £30,000 following gastric illness in Egypt.

    Pilling party, Sea Club Resort

  • Holiday Illness Claims helped Aaron recover £2,046 in damages after gastric illness left him bedridden at Dreams La Romana.

    Aaron OConnor, Dreams La Romana

  • Holiday Illness Claims helped Gracia receive £1, 600 after she was hospitalised twice on holiday. Gracia said: I am overjoyed to have a positive result.

    Gracia Isherwood, Yel Holiday Resort

  • A Stockport holidaymaker has received £3,735 in cruise ship illness compensation thanks to Holiday Illness Claims.

    Mr D Kitchen, Thomson Celebration

  • We would not hesitate to recommend Holiday Illness Claims; Sue was always on hand to answer questions we had and kept us up to date on all developments.

    Whittle Family, Jaz Mirabel Beach

  • A Cheshire woman struck by illness on her honeymoon has successfully received £2,545 in compensation thanks to Holiday Illness Claims.

    Caroline Campbell, Siva Sharm Resort and Spa

  • Holiday Illness Claims have recovered £3,270 in damages for a Darlington couple after illness ruined their Dominican Republic getaway.

    Mr and Mrs Beck, ClubHotel RIU Bachata

  • I am extremely grateful to Anne and the team at Holiday Illness Claims for all their hard work.

    Peter Welch, Marina Byblos Hotel

  • I cannot recommend Holiday Illness Claims enough. Anne was an absolute professional and kept us apprised of all developments throughout the claim process.

    Mr and Mrs Evans, Hideaway at Royalton, Cancun

  • A family of 4 from Reading have received over £6,000 in compensation following gastric illness at Sea Garden Resort, Egypt.

    Grange family, Sea Garden Resort

  • It feels fantastic to be compensated … I hope that my experience can benefit others.”

    Michelle Hanton-Rhys, Rixos Sharm el Sheikh

  • Holiday Illness Claims have helped a family from Leicester secure £3,500 in holiday illness compensation after uncontrollable vomiting and gastric illness ruined their stay at the Perdikia Hill Resort, Turkey

    Ballard family, Perdikia Hill Resort

  • Sue was absolutely amazing throughout our claim. She kept us up-to-date every week through emails and her professionalism, determination and expertise in this field was exceptional.

    Mark and Lianne, Sea Club Resort

  • Holiday Illness Claims have helped a Northumberland family of 5 secure £19,500 in compensation after a salmonella outbreak at the Caribbean World Hammamet Beach Hotel caused severe illness.

    Farthing family, Caribbean World Hammamet Beach

  • The hotels doctor diagnosed me with gastroenteritis and I was given more injections and antibiotics for 4 days.

    Sarah Kay, Baron Resort Sharm el Sheikh

  • I am horrified that Jet2Holidays actually sent people to this hotel, especially as it was reportedly closed last year for cleaning after a similar bug,

    Mr and Mrs Guy, Marconfort Beach Club

  • I would highly recommend Holiday Illness Claims to anyone who has suffered from illness at the Holiday Village Algarve.

    Mr and Mrs Shord, Holiday Village Algarve

  • Sue was always on hand to answer question I had about my claim and kept me fully updated on all developments throughout.”

    Paul Davies, Aqua Fun Club

  • I am absolutely delighted with the hard work of all at Holiday Illness Claims. It feels fantastic to receive the sum as recompense for a completely disastrous holiday.

    Mr and Mrs Crosby, Stella Makadi Gardens

  • Anne could not be faulted she was always on hand to answer any questions we had and kept us updated throughout the claim process

    Mackinnon family, Coral Sea Water World

  • I have been extremely pleased with the service and final settlement recovered by Holiday Illness Claims and would like to thank Sue for all her help in the matter.

    Dennis Mills, L’Etoile Resort

  • We have been extremely pleased with the service and would like to thank Sue and the team for all their help.”

    Shaun Taylor and family, Eftalia Resort

  • There is a sickness and diarrhoea bug at the hotel. I could hear people in the room next door being sick and someone was even sick at the reception.

    Nicola Wallace and family, BQ Delfin Azul

  • My wife and I have been very happy with the personal and professional service we have received from Holiday Illness Claims. Thanks again Anne, youre one in a million!

    Royal Albatross Moderna, Sharm El Sheikh

  • The first two days of our holiday were fine, the remaining five were a nightmare. The fact there were so many people ill within the hotel indicates that something went very wrong.

    Debbie Middleton, Holiday Village Algarve

  • We are so pleased with the service Holiday Illness Claims provided. Thank you Sue and the team for all your help.

    Mr Wright and Miss Cannon, Holiday Village Algarve

  • We didnt expect to receive anything at all so we have been delighted with the settlement and seamless service provided by Sue and the team.

    Knights Family, Holiday Village Menorca

  • There were that many people ill in the resort that the staff could not deal with the pressures of keeping on top of cleanliness.

    Lisa McKay, Pine Bay Holiday Resorts

  • I would like to thank Tracy and the team at Holiday Illness Claims for their excellent assistance in bringing this matter to a close.

    Jennifer Masters, Steigenberger Aqua Magic

  • We are really pleased with the compensation Holiday Illness Claims helped us receive and would like to thank them for all their hard work and support.

    Ian and Suzanne Burnes, Stil Victoria Playa

  • Wed all like to thank the team at Holiday Illness Claims for all their help throughout our claim.

    The Buckle Family, Stil Victoria Playa

  • “We were delighted that we were able to get quick and easy advice and cannot thank Tracy enough for her support through what was a very distressing time.

    Keith Jennings and family, Sentido Perissia

  • I was weak and felt delirious and we were unable to leave our room for two days and spent a whole day in bed”.

    Sophie Packham, Club MAC Alcudia

  • “I am extremely happy with the service provided by Holiday Illness Claims. They are efficient, professional, honest and obviously are very good at what they do as I am more than happy with the outcome”.

    Kelly Thompson and family, Club Mac Alcudia

  • I am thrilled with the outcome. I cant thank Anne and Tracy enough for their hard work and for keeping us up to date with the progress of the claim.

    Dianne Blakeway, Gran Caribe Real Resort & Spa

  • Id like to thank Anne and all the team for their help and we are really pleased to have the claim settled.

    Sue Hilton, Flamingo Beach Resort

  • The whole experience was an absolute nightmare. We were literally surrounded by passengers who were vomiting on the stairs, in the shop, in the corridors, and in the lounges. It was simply horrendous.

    Group claim, Boudicca Cruise Ship

  • Many of the drinks at the hotel seemed to be watered down and the indoor pool smelt strongly of sewage, which permeated the lift and first floor corridor where we were staying.”

    Christine Niven, Hotel Riviera Tunisia

  • Anne Thomson helped a holidaymaker receive £2,380 in compensation after falling sick on holiday in Cuba.

    Mr Regan, Hotel Playa Pesquero

  • “Our illness at the Nubian Village really did spoil what should have been such a special occasion.”

    Tracy Finch, Nubian Village

  • It really was a horrible experience. You would never expect to get so ill during a holiday and we were still suffering with it when we returned home.

    Gemma Saunders, Hilton Sharks Bay

Holiday Illness Claims Are The UK's Market Leading Solicitors

Holiday Illness Claims help holidaymakers struck down by sickness abroad claim the compensation they deserve. If you spent more time in the bathroom than the beach, you could be entitled to a cash settlement.

Did you know that every case we work on is handled on a no win no fee basis which means theres no risk of you being left out of pocket? Our experienced holiday illness solicitors make sure the process is stress-free, offering expert advice and guidance throughout.

If youve fallen ill on a package holiday in the last 3 years, you can make a risk-free claim! If the process isnt successful, you dont pay a penny. So, put your feet up and let Holiday Illness Claims do all the hard work.

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Anne Thomson